SB Social Night – Navigating the New Normal (FEB)

Each month, our members and partners come together to share and discuss valuable insights surrounding Women Leadership Development . It is an opportunity to network and inspire one another so you can thrive with the support of the SHE BRILLIANCE community.

This month our workshop and panel will share and discuss “Navigating the New Normal: Service Transformation and Customer Experience”

Guest Speaker : Neeta Lachmandas, author and subject matter expert on Customer Experience and Service Excellence.

Neeta recently launched her book ‘Stay Relevant to Stay Profitable’ where she argues that customers must be at the centre of a service transformation process. And the leadership and culture is a critical component of the mindset change needed for successful transformation.

Together with an esteemed panelists – Jodie Clark (Rosewood), Bhajinder Kaur (Wolf & Brynd) and Phaik Ai Choo (The School of Positive Psychology), the panel will share and discuss The Challenges and Relevance in the New Paradigm pertaining to navigating this new normal on service transformation and customer experience.